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Terms & Conditions
Contact us By Phone
For customer service by phone, call us at 1-800-854-0449
Contact us By Fax
If you would like to contact us by Fax or order by fax, please send your fact to 1-714-662-3121
If your browser does not support SSL or if you feel uncomfortable sending your personal information over the Internet, you can simply fax your order to us at 1-714-662-3121 be sure to provide us the following information:
Product SKU,
Product name,
Quantity,
Price,
Shipping address,
Desired method of shipping (UPS ground or UPS 3-day),
Credit Card number and Expiration date,
Email address, and a phone number where we can contact you if we have questions.
Tax will be added for all orders shipped to an address within the state of California
Contact us By Mail
C.T.I. Carbide Tools for Industry, Inc.
1623 S. Minnie Street
Santa Ana, CA 92707
Contact us By Email
We are here to help! If you've already placed an order and have questions about it, require assistance from our on-site Technical Support staff, or you can't find a particular product, email us at carbtools@pacbell.net
Shipping and Handling
We ship by UPS. Orders are sent out within 48 hours. Orders may take up to 7 to 10 business days to be delivered when shipped UPS ground (Depending on region of the U.S.) Shipping charges will be automatically calculated based on the number of items and their weight in your order.
Shipping and handling charges are calculated based on the weight and destination of each order. The shipping and handling charges for your order will be reflected at checkout Items marked "UPS Oversized" require additional freight charges. "UPS Oversized" rates are determined by package size. If a package is 84"-108" in length and girth combined, UPS charges an "Oversized" package rate that is at least 30 lbs (even if the item weighs significantly less than 30 lbs). If a package is 108"-130" in length and girth combined, UPS charges an "Oversized" package rate that is at least 70 lbs (even if the item weighs significantly less than 70 lbs). The UPS Oversized rate will be reflected in your shipping and handling charges at checkout
Expedited Delivery
UPS Next Day Air Saver, UPS 2nd Day, and UPS 3-Day are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Note: Aerosols cannot be shipped via air or outside the continental U.S.
Payment Methods
Credit cards: We accept Visa, MasterCard, Discover, and American Express.
Returning Merchandise
If you need to return merchandise, please request a Return Material Authorization (RMA) number by emailing us at carbtools@pacbell.net. In the email, please indicate what items you are returning, the reason for the return and what action you would like us to take. We will send you an RMA number to be included with your return. Send your return via UPS or Insured Mail to:
C.T.I Carbide Tools for Industry, Inc.
1623 S. Minnie Street
Santa Ana, CA 92707
Merchandise damaged during shipping
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact C.T.I. at carbtools@pacbell.net or call as at 1-800-854-0449. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.
Satisfaction Guarantee
We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied for any reason, please call Customer Service at 1-800-854-0449, or email cabtools@pacbell.net. We want to make it right! Refer to the "Returning Merchandise" instructions under the Customer Service link
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